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Press Release - Broadband Survey - The Turks and Caicos Telecommunications Commission (the Commission) has hired Outside the Box to conduct Broadband Survey throughout the Turks and Caicos Islands. The Commission believes that the local telecommunications market could benefit from the introduction of Broadband Survey, as the Internet has become so ingrained within our society that so many facets of our lives are dependent on it. This fact is even more apparent than ever before due to the COVID-19 pandemic, which has forced greater importance on the use of the Internet to facilitate our daily activities. Due to the ever-growing reliance on broadband Internet, which has spawned an increase in internet demand, a 'best internet' internet service has become no longer acceptable. Consumers now have come to expect a fast, reliable, and responsive network that delivers all the applications they require, whenever and wherever they want – and with high quality. We wish to consult with the public on the current broadband internet services, to ensure the services meet the needs and quality expectations of all consumers in the Turks and Caicos Islands telecommunications market and therefore are seeking the assistance of the public to providing feedback.
 
REOPENING NOTICE Telecommunications Commission wishes to advise the public of its office opening hours due to take effect as of Monday, May 11, 2020 until further notice. New Opening Hours: Mon - Fri 9:00am - 2:00pm COVID-19 Regulations will be applied
 
PRESS RELEASE COVID-19 WORLD PANDEMIC The TCI Telecommunications Commission (the Commission) is committed to providing services to all customers and vendors during the national state of emergency due to the COVID-19 pandemic, that is affecting the world.
 
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Turks And Caicos Islands

UNIVERSAL SERVICE REGULATIONS

01 Jan 2005

This document describes the approach to ensuring the availability throughout the Turks and Caicos Islands, of basic telecommunications services including the following:

i. Access to Public Telephone Service to make and receive national and international calls and free access to emergency numbers;
ii. Access to Payphones at reasonable locations and to reach emergency numbers at no cost;
iii. Internet access for public libraries and public schools at no cost
iv. Provision of a public directory and enquiry service; and
v. Special provisions for low income users.

The document also sets out the basic rules for operators who are providing such services, to apply for and receive subsidies if required, from a Universal Service Fund that may be established by the Commission for this purpose.
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