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LATEST NEWS FROM THE TCITC
The Telecommunications Commission is conducting a consultation into the use of the unlicensed frequency bands in the 900 MHz, 2.4 GHz and 5.8 GHz as a delivery mechanism to provide public telecommunications services, especially those that are offered commercially-for-profit over an unlicensed architecture, and to assess whether such commercial applications should be permitted within the Turks & Caicos Islands. As such, Industry stakeholders and the wider public are invited to participate and provide comments to the consultation questions that are defined within this consultation document.
 
Providenciales, Turks and Caicos- (July 10, 2019) - The Telecommunications Commission is seeking the counsel of the public on the subject of number portability for the Turks and Caicos. Number portability is the ability to retain your number when changing providers. This facility is regulated by the Commission but carried out by local telecommunications carriers.
 
The Commission on May 31, 2017 received two responses on to the Proposed Competition Regulations (the ConDoc) published April 19, 2017. The Commission hereby invites interested parties to provided their input and comments with respect to the responses received by Digicel and Flow, available on the Commission’s website under Public Consultation (PN 2017-3). Reply Responses are due on June 14, 2017 by 4pm.
 
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How to submit a complaint to the TCI Telecommunications Commission

Here are some examples of types of problems consumer complaint analysts can help you with:

  • improper termination of your service;
  • Charges on your bill that you believe are incorrect or unauthorized;
  • Customer deposits for services;
  • poor quality of service;
  • high bill complaints;
  • Problems with delayed connection of service; or problems with back billing, etc.
Filing Your Complaint with the Commission

You may submit a complaint by visiting the TCITC internet home page and completing an online complaint form. You may also file a complaint by telephone, fax or e-mail to

You do not need an attorney to file your Complaint. Individuals having specific legal questions may refer to Telecommunications Ordinance 2004 on our website:

You can save time for yourself and the TCITC staff by providing complete information about your complaint. Before your complaint can be investigated, the staff needs the following information:

  • Your name, street address/or box number, city, county;
  • The name of service provider and account number;
  • The names of company personnel you have talked with;
  • The complete facts of your complaint;
  • The action the service provider took on your complaint;
  • A brief explanation of the solution desired.
Action on Your Complaint

The TCITC staff will review your complaint and discuss the problem with you. Though the TCITC cannot resolve every complaint to the customer's satisfaction, it does act promptly on complaints and makes every effort to see that they are handled fairly.

Most complaints are resolved in an informal manner through discussions involving the customer, the service provider, and the TCITC staff. However, if these efforts are not satisfactory, our staff can provide you with information on how to obtain further review of your complaint.

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