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LATEST NEWS FROM THE TCITC |
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The Turks and Caicos Telecommunications Commission is hosting a three (3) day workshop scheduled to take place from January 9th to 11th, 2012, Providenciales.
The Commission and its members have embarked on an exciting start for the year, commencing with a workshop with Lauraisa Associates Limited, UK. This Workshop initiative is designed to improved our knowledge and understand of Number Portability.
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Pursuant to sections 30 and 39 of the Telecommunications Ordinance 2004, and section 4 of the Frequency Management Regulations 2005, the Telecommunications Commission is initiating the present consultation process on the Spectrum Plan of the Turks and Caicos Islands.
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the Telecommunications Commission (the “Commission”) has determined that reductions in the current MTR of US $0.15 per minute in TCI should be phased in over the course of three years, such that the MTR charged by all mobile operators in TCI should be no higher than the following maxima:
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How to submit a complaint to the TCI Telecommunications Commission
Here are some examples of types of problems consumer complaint analysts can help you with:
- improper termination of your service;
- Charges on your bill that you believe are incorrect or unauthorized;
- Customer deposits for services;
- poor quality of service;
- high bill complaints;
- Problems with delayed connection of service; or problems with back billing, etc.
Filing Your Complaint with the Commission
You may submit a complaint by visiting the TCITC internet home page and completing an online complaint form. You may also file a complaint by telephone, fax or e-mail to
You do not need an attorney to file your Complaint. Individuals having specific legal questions may refer to Telecommunications Ordinance 2004 on our website:
You can save time for yourself and the TCITC staff by providing complete information about your complaint. Before your complaint can be investigated, the staff needs the following information:
- Your name, street address/or box number, city, county;
- The name of service provider and account number;
- The names of company personnel you have talked with;
- The complete facts of your complaint;
- The action the service provider took on your complaint;
- A brief explanation of the solution desired.
Action on Your Complaint
The TCITC staff will review your complaint and discuss the problem with you. Though the TCITC cannot resolve every complaint to the customer's satisfaction, it does act promptly on complaints and makes every effort to see that they are handled fairly.
Most complaints are resolved in an informal manner through discussions involving the customer, the service provider, and the TCITC staff. However, if these efforts are not satisfactory, our staff can provide you with information on how to obtain further review of your complaint.
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| Please Note: you will need a copy of Adobe Reader on your computer to read PDF files. |
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