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LATEST NEWS FROM THE TCITC
The Commission on May 31, 2017 received two responses on to the Proposed Competition Regulations (the ConDoc) published April 19, 2017. The Commission hereby invites interested parties to provided their input and comments with respect to the responses received by Digicel and Flow, available on the Commission’s website under Public Consultation (PN 2017-3). Reply Responses are due on June 14, 2017 by 4pm.
 
The Telecommunications Commission pursuant to Sections 4 and 27 of the Telecommunications Ordinance 2009, the Turks and Caicos Islands Telecommunications Commission hereby gives Invitation to Tender (ITT) the redesign, hosting & maintenance of www.telecommission.tc through contracted sub-registrars; The ITT outlines the general description and requirements and is issued for eligible service providers to submit tenders in response to this tender notice. (PN 2016-6) can be viewed under Public Consultations heading on our website)
 
The Telecommunications Commission pursuant to Sections 4 and 27 of the Telecommunications Ordinance 2009 and Section 14 of the Telecommunications Numbering Regulations 2005, the Turks and Caicos Islands Telecommunications Commission hereby gives notice that it is initiating a consultation process to assess the appropriateness and feasibility of introducing Number Portability into the Turks and Caicos Islands Telecommunications market. (PN 2016-5) can be viewed under Public Consultations heading on our website)
 
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How to submit a complaint to the TCI Telecommunications Commission

Here are some examples of types of problems consumer complaint analysts can help you with:

  • improper termination of your service;
  • Charges on your bill that you believe are incorrect or unauthorized;
  • Customer deposits for services;
  • poor quality of service;
  • high bill complaints;
  • Problems with delayed connection of service; or problems with back billing, etc.
Filing Your Complaint with the Commission

You may submit a complaint by visiting the TCITC internet home page and completing an online complaint form. You may also file a complaint by telephone, fax or e-mail to

You do not need an attorney to file your Complaint. Individuals having specific legal questions may refer to Telecommunications Ordinance 2004 on our website:

You can save time for yourself and the TCITC staff by providing complete information about your complaint. Before your complaint can be investigated, the staff needs the following information:

  • Your name, street address/or box number, city, county;
  • The name of service provider and account number;
  • The names of company personnel you have talked with;
  • The complete facts of your complaint;
  • The action the service provider took on your complaint;
  • A brief explanation of the solution desired.
Action on Your Complaint

The TCITC staff will review your complaint and discuss the problem with you. Though the TCITC cannot resolve every complaint to the customer's satisfaction, it does act promptly on complaints and makes every effort to see that they are handled fairly.

Most complaints are resolved in an informal manner through discussions involving the customer, the service provider, and the TCITC staff. However, if these efforts are not satisfactory, our staff can provide you with information on how to obtain further review of your complaint.

Consumer Help Center Consumer Help Center
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