What do we do for Customers?

Besides the duties outlined above, we are open for business to handle consumer complaints and enquiries. With competition, there is choice for consumers – which company to use, what equipment to buy, what service package to obtain etc. The Commission will provide objective advice to consumers on these choices, and will be there to intervene if a consumer is treated unfairly by any operator. We will also be requiring operators to file information on the quality of services provided, and publishing this information to assist consumers in making informed choices. In addition, we will be requiring the companies to publish a consumer code that will outline consumers’ rights and responsibilities in the area of service availability, billing and quality etc.