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LATEST NEWS FROM THE TCITC
The Commission on May 31, 2017 received two responses on to the Proposed Competition Regulations (the ConDoc) published April 19, 2017. The Commission hereby invites interested parties to provided their input and comments with respect to the responses received by Digicel and Flow, available on the Commission’s website under Public Consultation (PN 2017-3). Reply Responses are due on June 14, 2017 by 4pm.
 
The Telecommunications Commission pursuant to Sections 4 and 27 of the Telecommunications Ordinance 2009, the Turks and Caicos Islands Telecommunications Commission hereby gives Invitation to Tender (ITT) the redesign, hosting & maintenance of www.telecommission.tc through contracted sub-registrars; The ITT outlines the general description and requirements and is issued for eligible service providers to submit tenders in response to this tender notice. (PN 2016-6) can be viewed under Public Consultations heading on our website)
 
The Telecommunications Commission pursuant to Sections 4 and 27 of the Telecommunications Ordinance 2009 and Section 14 of the Telecommunications Numbering Regulations 2005, the Turks and Caicos Islands Telecommunications Commission hereby gives notice that it is initiating a consultation process to assess the appropriateness and feasibility of introducing Number Portability into the Turks and Caicos Islands Telecommunications market. (PN 2016-5) can be viewed under Public Consultations heading on our website)
 
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What do we do for Customers?

Besides the duties outlined above, we are open for business to handle consumer complaints and enquiries. With competition, there is choice for consumers – which company to use, what equipment to buy, what service package to obtain etc. The Commission will provide objective advice to consumers on these choices, and will be there to intervene if a consumer is treated unfairly by any operator. We will also be requiring operators to file information on the quality of services provided, and publishing this information to assist consumers in making informed choices. In addition, we will be requiring the companies to publish a consumer code that will outline consumers’ rights and responsibilities in the area of service availability, billing and quality etc.

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